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Computer Basics – Windows 7/10 – Desktop IT Support Training

Computer Basics – Windows 7/10 – Desktop IT Support Training

What you’ll learn

  • If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
  • If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
  • A quick overview into GDPR and how it affects you as an end user
  • How to setup network printer objects yourself
  • How to correctly setup your monitors so they are the correct way around when moving your mouse

Requirements

  • To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.

Some examples of included modules are as follows:

· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.

· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.

· How to identify the operating system of a computer you are investigating a problem with.

· How to determine the hostname and IP address of a computer system

· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.

· How to setup a network printer that is located on your organisation’s local area network.

· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.

Who this course is for:

  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
Computer Basics - Windows 7/10 - Desktop IT Support Training
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers
$0 $19.99

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