4.5 out of 5
4.5
110 reviews on Udemy

Customer Service Fundamentals

An introduction to customer service and its importance in any business.
Instructor:
Starweaver /live
6,867 students enrolled
English [Auto]
To appreciate the true value of positive customer service at every level of an industry
To understand the rules of great customer servicess
To deliver outstanding customer service
To manage and deal with both positive and negative feedback experiences
To evaluate yourself and your business to determine the key wins required to deliver the customer service possible

There is no such thing as a job today that isn’t service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.

This course covers the following topics:

1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.5
4.5 out of 5
110 Ratings

Detailed Rating

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Includes

3 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion